Challenge
Give B2B customers access to their orders and invoicing without committing the whole budget up front or waiting months to see it working.
Case study
B2B customer portal for an industrial company
B2B customer portal for an industrial company
Private Laravel portal where an industrial company’s customers manage their orders and invoicing, built in phases with an annual maintenance plan.
LaravelB2B portalMySQL
A portal that grows in phases
The business customers of an industrial company needed to check orders and invoices without relying on email or phone. Instead of one long project, the portal was planned in phases, each with a clear scope, a fixed budget and features in production at the end.
Approach
A Laravel customer portal built in successive phases, each one quoted and approved before the next one starts.
Outcome
A private area for orders and invoicing that has grown phase by phase on the same foundation, with an annual maintenance plan.
Technology
A stack chosen for the problem
A stack chosen for the problem
Laravel and MySQL provide an organised base where each phase adds features to the portal without rewriting what is already built, which is key for it to keep growing.
LaravelPHPMySQL
Self-service for customers, control for the company
The portal gives each customer direct access to their information, and phased delivery gives the company visibility over what it invests at each step.
Self-service
Self-service
Customers check their orders and invoices whenever they need to.
Budget per phase
Budget per phase
Each phase has a defined scope and cost before it starts.
Maintainable foundation
Maintainable foundation
New phases build on the existing code.
Continuity
Continuity
An annual maintenance plan looks after the portal between phases.
What changed for the company and its customers
This case is anonymised, so we do not publish client figures. These are the changes the portal brought.
Fewer manual requests
Fewer manual requests
Before: orders and invoices by email or phone. Now: each customer checks them in the portal.
Information in one place
Information in one place
Before: data spread across channels. Now: orders and invoicing in a private area.
Informed decisions
Informed decisions
Before: one big project that was hard to estimate. Now: phases with clear scope and budget.
Peace of mind
Peace of mind
Before: no defined support. Now: an annual maintenance plan.
Do you have a similar challenge?
Do you have a similar challenge?
We can review it without assumptions and define a realistic first phase.